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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Felicia Jamison

Felicia Jamison

April 8, 2025

5  out of  5
rating by Felicia Jamison
"I am so thankful for the Rick Ashby State Farm team. Rene K. recently helped me with my homeowners insurance review. I was able to discuss various options to select what best fit my budget. She was able to help give me peace of mind also being aware of property tax increases that might occur. Everytime I have a concern I can call and be treated like family. Also David is supportive with my auto needs. I call David my big brother. So Rene is now my sister :) I am so happy to bundle my home and auto coverage with this team. Give them a call you will be so pleased. Thx Felicia"
We responded:
"Wow! Felicia... Appreciate the kind words! Welcome to the Ashby Insurance agency family! "
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Michael Binkley

April 8, 2025

5  out of  5
rating by Michael Binkley
"Rick, Dawn and the team at Rick Ashby's office have been fantastic. I moved to NC in 2020, I transferred my insurance from a State Farm office in past town. Dawn was my 1st contact at Ricks office her customer service is out standing. On occasion when Dawn is out of the office or she available the rest of the team steps up to help and are super friendly and knowable. If you are looking for a new agent you found the place. Rick and his team will not let you down."
We responded:
"Hey Michael! I feel honored to be included in the great work of Dawn and our team members! WE appreciate your trust in our team and look forward to serving your insurance needs!"
Profile photo of Donn Young

Donn Young

April 2, 2025

5  out of  5
rating by Donn Young
"Special thanks to David Jones of the Rick Ashby Insurance Agency, Inc. a member of the State Farm Insurance network for wonderful service and care for our family."
We responded:
"Hey Donn...Thank you for taking time to leave us a review! David and our agency team appreciate your support and words of encouragement! "
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Jennifer Hayes

April 2, 2025

5  out of  5
rating by Jennifer Hayes
"Dray and Renee are always amazing! I always appreciate the amazing customer service."
We responded:
"We really appreciate you taking the time to leave us a review, Jennifer. These are the words that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience working with Dray and Renea. Let us know if we can do anything else for you."
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Tamara LeMoine

March 31, 2025

5  out of  5
rating by Tamara LeMoine
"Renae Cates is the best! She is so down to earth, kind and a lot of fun too. I highly recommend working with Renae if you need help with house or car insurance. We love Renae!"
We responded:
"Thanks so much for sharing your experience with us. We are very proud of Renae and her helpful approach with our customers! "
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No Name

March 19, 2025

5  out of  5
rating by No Name
"Renae was a huge help, and very professional. She answered all of our questions and even gave some good advice!"
We responded:
"Thank you for taking time to share your kind words with our agency. We are very fortunate to have Renae on Ashby Insurance Agency team!"
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Sherry B

March 17, 2025

5  out of  5
rating by Sherry B
"Renae went out of her way to help me run quotes and get me the best option when I was looking at buying another car. She is fantastic agent to have help you."
We responded:
"Thank you so much for your wonderful review, Sherry! We're thrilled to hear you enjoyed your experience working with Renae. We also think she is fantastic!"
Profile photo of David Musick

David Musick

March 17, 2025

5  out of  5
rating by David Musick
"I've used Rick Ashby for over 20 years now. They are always responsive and helpful. If you are looking for Insurance, give them a call, you will be happy you did."
We responded:
"Thank you so much for your wonderful review, David! Our team works hard to provide excellent service, and your kind words mean a lot. "
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Beverly Shuford

March 8, 2025

5  out of  5
rating by Beverly Shuford
"Rick Ashby’s office is knowledgeable and professional. We have been customers for years and have always received excellent service."
We responded:
"Hey Beverly...Thank you allowing us to service your insurance needs through the years! Your kind words mean a lot to us. "
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Ronald Wahlers

March 7, 2025

5  out of  5
rating by Ronald Wahlers
"David goes out his way to help me with all my questions. If he doesn't answer the phone I'll just wait until he is available. Thanks David for all your help"
We responded:
"Ronald...Sometimes good things are worth the wait! We appreciate placing your trust in David and our agency!"
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Patti Frasco

March 6, 2025

5  out of  5
rating by Patti Frasco
"Been a customer since 1993! Responsive, reliable, and always keeping customer first! Today I received a notice of a decrease in rates! A wonderful surprise in a world where all pricing is increasing! Thanks many years of great service."
We responded:
"Patti...Thank you for being a member of our State Farm family since 1993! I opened this agency in 1988. Between the two of us we have created a few memories with the company!"
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Tammy Jones

March 5, 2025

5  out of  5
rating by Tammy Jones
"David helps me out greatly every time I have questions. He is always courteous every time I have spoken to him. Very professional!"
We responded:
"Thank you Tammy for sharing your kind words with us. David works hard to offer our customers prompt and courteous service! "
Profile photo of Vickie Strange

Vickie Strange

March 5, 2025

5  out of  5
rating by Vickie Strange
"I have been using the Rick Ashby State Farm Insurance Agency for close to 20 years. They have always been professional, helpful, knowledgeable and caring. In this time I had one home owners claim that was handled in a swift manner with a positive outcome. Dawn is always available to walk me through any questions I might have. If you are looking for insurance this is the one."
We responded:
"Thank you, Vickie, for the amazing review! We put in the work to keep our customers happy and deliver our claims promise when in need! We are proud of Dawn and her leadership role within our team!"
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Bobbie Stephenson

March 4, 2025

5  out of  5
rating by Bobbie Stephenson
"Renea has been so very patent and kind. I have talked and complained so much, and she just runs quotes every way she can to try and get me the best option. She deserves a raise. Thank you for hiring such great employees."
We responded:
"Thank you Bobbie! We appreciate the opportunity to have the insurance conversations with you. Renea is a very valued member of our team here at Ashby Insurance Agency! "
Profile photo of Kathy Cook

Kathy Cook

March 3, 2025

5  out of  5
rating by Kathy Cook
"I have had my car and home insurance with Rick Ashby-State Farm Insurance for several years. I have always been satisfied with the service I have received from employees of this office and have been treated with respect. My recent interactions have been with David Jones and he has been extremely helpful."
We responded:
"Kathy...Thank you for placing your trust with our office through the years. We will continue to meet and exceed your expectations when servicing your car and home insurance! I have shared your comments with David! "
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Kelly Holland

February 20, 2025

5  out of  5
rating by Kelly Holland
"Great customer relationship! I am so happy with our move to this agency."
We responded:
"Hey Kelly! Thank you for the 5 Stars and kind words! We appreciate the opportunity to serve your insurance needs. "
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clarice Hagbourne

February 18, 2025

5  out of  5
rating by clarice Hagbourne
"The #1 best insurance company been with them for 10 years. It’s funny because at Rick’s office he has an employee name JAKE and he cracks me up every time I call.."
We responded:
"Thank you Clarice for your kind words. We appreciate the opportunity to take care of your insurance needs!"
Profile photo of Michael Matos

Michael Matos

February 14, 2025

5  out of  5
rating by Michael Matos
"Renae Cates is fantastic and represents this office well. She is always willing to talk through coverage. Very helpful with all my families insurance coverage."
We responded:
"Thank you for the amazing review, Michael! We’ve shared your feedback with Renae. We appreciate the shout out!"
Profile photo of Britney Carlton

Britney Carlton

February 14, 2025

5  out of  5
rating by Britney Carlton
"I have been with this Agency since I was a teenager and their support and knowladgable staff has been there to assit with all of lifes changes. Agent David Jones helped me to update my renters insurance after the apartmnet company changed ownership and all my documnets needed to be redone. he was speedy, kind, and commited to making sure I had everything I needed. Its agents like this that assure me that I made the right choice when selecting the Ashby Insurance Agency for my State farm needs"
We responded:
"Britney...We're really grateful and appreciate you taking the time to share your kind words with us. Our team works hard to make sure your insurance needs are addressed in a prompt and professional manner. Thank you!"
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Keri Shea

February 14, 2025

5  out of  5
rating by Keri Shea
"Rick Ashby’s State Farm doesn’t just sell policies, they deliver peace of mind. Their team is sharp, responsive, and genuinely invested in protecting what matters most. Fast claims, fair coverage, and no hidden headaches. This is how insurance should be done. Genuinely love their staff."
We responded:
"Keri...Thank you for sharing your kind words with our agency family! Thank you for placing your trust in our office. "
Profile photo of Cindy Thompson

Cindy Thompson

February 13, 2025

5  out of  5
rating by Cindy Thompson
"Rick Ashby State Farm, Dawn Stewart, and Renae Cates have been fantastic to work with on getting my boys life insurance policies! They were knowledgeable and able to answer all my questions! The turn around time was quick as well. You will not find that type of service with any other insurance company! I highly recommend Rick Ashby State Farm for all your insurance needs."
We responded:
"Thank you Cindy for placing your trust in us to service all of your insurance needs! We are very fortunate to have Dawn and Renae working with our agency family. So glad we could help you protect your boys with life insurance! Truly a gift of love."
Profile photo of Mark Bateman

Mark Bateman

February 13, 2025

5  out of  5
rating by Mark Bateman
"The entire agency is top notch when it comes to customer care... however Dawn S is beyond great. Some of best customer service I have ever received. 👍🏽👍🏽"
We responded:
"Hey Mark...thanks for the 5 stars and the 2 thumbs up bonus! We appreciate the trust in our agency team. Dawn is a trusted and valued member of our agency family!"
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Johnny Jones

February 13, 2025

5  out of  5
rating by Johnny Jones
"A tree fell on our house and it was not liveable. State farm saved us by keeping us up in an expanded stay hotel for eight months. I dint know what we wold have done or where we would have lived without them. Thank you STATE FARM!"
We responded:
"Hey Johnny. Glad we were there to help during your time of need. We thank you for allowing us to protect your family through the years! "
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katie walker

February 13, 2025

5  out of  5
rating by katie walker
"Love how Dawn at Rick Ashby takes care of my insurance. As if I was a member of her family!"
We responded:
"Katie...good to have you back with the family! We missed you. Thank you for allowing us to take care of your insurance needs! Update: Last review was 5 years ago! Glad we are still making you happy with our service! :) "
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Constance Tabor

February 12, 2025

5  out of  5
rating by Constance Tabor
"Thank you for all your help Renae!! I appreciate how quick and professional you have been."
We responded:
"Hey Constance....Thank you for the 5-star rating! We are thrilled to know that you enjoyed your conversation with Renae. Your feedback motivates us to continue providing exceptional service to all our customers. "